Custom Jewelry Process

1. Place Your Order: Choose your base style or submit your custom concept. Specify your details, including metal type (gold karat or silver), metal color, dimensions, and preferred stone settings.

2. Design Consultation & 3D Render: Our design team reviews your specifications and crafts a detailed 3D digital model or CAD rendering. We share the design with you for review to ensure every detail matches your vision before production begins.

3. Handcrafting Your Piece: Once you approve the final design, our master jewelers cast, hand-set each stone, and mirror-polish your piece. Custom production is completed and securely shipped in 3–5 business days (depending on design complexity).

4. Flex Your New Shine: Your one-of-a-kind custom jewelry arrives at your door—flawlessly finished and ready to wear.

Custom Jewelry pieces are made-to-order products. Refund eligibility depends on the current stage of the custom process:

• Before CAD / 3D Design Begins: You may be eligible for a full refund.

• After CAD / 3D Design Begins: Once design work and 3D modeling have started, you are no longer eligible for a full refund. A $200 custom design fee will apply.

• Payment Method Timeline: Requests for a refund to the original payment method must be submitted within 30 days of the order date. Any approved requests after 30 days will be issued as store credit minus applicable design and material deductions.

• After Design Approval & Production Begins: Once the digital design/render is approved and casting, gemstone sourcing, or fabrication starts, custom processing is officially underway. A 30% setup and production reservation fee will apply to any approved cancellation.

• After Physical Production is Completed: Once your jewelry has been cast, set, polished, and finished, the order becomes final sale. It is no longer eligible for cancellation, refund, or store credit due to personal preference, change of mind, timing changes, or requested design alterations.

ORDERING & SIZING

How do I get sized for my custom jewelry?

Getting the correct fit is simple, whether you're ordering a custom ring, pendant, bracelet, or chain:

• At-Home Sizing: Use a standard ring sizer, measure your wrist circumference with a flexible tape, or check chain length guide dimensions online before placing your order.

• In-Store Consultation: Visit our Dallas showroom to work directly with our master jewelers for precise, professional sizing, balance checks, and weight considerations.

An exact measurement ensures your custom piece sits comfortably, balances properly, and wears securely for a lifetime.

How do I confirm my dimensions and specifications?

You can confirm your sizing in person at our Dallas location or submit your exact measurements online during checkout.

Once you submit your specifications, our CAD design team reviews the dimensions, proportion ratios, and stone layouts to verify structural integrity before casting. If we notice any sizing or balance conflicts, our design team will contact you to adjust the details.

Can I order custom jewelry from outside the USA?

Yes, we ship custom pieces worldwide:

1. Place Your Order: Select your piece and submit your project requirements and dimensions.

2. Review & Approve CAD: We design a 3D digital model of your piece and send detailed renderings for your approval.

3. Handcrafting & Setting: Once approved, our team casts your metal, sets your stones, and polishes your piece.

4. Insured Global Shipping: Your finished jewelry is safely packaged, fully insured, and dispatched directly to your international address (signature required).

International delivery times, customs duties, and import taxes vary by country.

How do I get a quote and design for custom jewelry?

• Customize Online: Configure base styles directly on our website by selecting metal karat, color, dimensions, and stone specifications. Pricing updates live as you build.

• Material Options: We craft exclusively in solid precious metals—925 sterling silver as well as 10K, 14K, 18K, and 22K solid gold—paired with certified natural diamonds, lab-grown diamonds, or premium VVS moissanite.

• Submit a Custom Concept: Have an idea, sketch, or logo? Send us your reference photos and concept notes. We specialize in custom 3D pendants, nameplates, iced-out chains, bespoke rings, and complex gemstone settings.

• Email: dqpiecemaker@gmail.com

• Text: 214-952-0001

• Socials: @dqpiecemaker | @goldteethamerica

What is the difference between Micro-Pavé and Honeycomb Stone Settings?

Both settings maximize light refraction, but they feature different layouts:

• Micro-Pavé: Stones are aligned along uniform, precise micro-prongs to give continuous sparkle along edges and flat surfaces.

• Honeycomb Setting: Stones are arranged in an interlocking hexagonal grid, minimizing visible metal so the entire surface appears as a solid sheet of pure fire.

What happens if I delay approving my CAD design?

All custom quotes and preliminary CAD designs have a 30-day validity window:

• Market Fluctuations: Precious metal and gemstone market prices change regularly, so raw material costs cannot be locked indefinitely.

• 30-Day Approval Window: Final design approval and size confirmations must be completed within 90 days of order placement.

• Abandoned Projects: Projects inactive beyond 90 days without client feedback may be classified as abandoned and closed.

• Final Sale & Repricing: Abandoned custom project deposits are nonrefundable. Reopening an expired project requires updated pricing based on current metal and stone market rates.

WEAR & CARE

Can custom jewelry be resized or altered later?

• Rings & Bands: Most plain gold rings and select gemstone styles can be resized up or down by 1–2 sizes. Full eternity bands and certain structural designs cannot be resized and must be made to exact size initially.

• Pendants & Chains: Bails can be adjusted or replaced to fit larger chain diameters upon request.

Can I wear my custom jewelry in the shower, pool, or gym?

We strongly recommend removing your jewelry before exercising, swimming, showering, or using hot tubs:

• Chlorine, saltwater, and harsh chemicals in soaps can erode precious metals, loosen prong settings, or cause chemical discoloration.

• Gym equipment and heavy impact can bend prongs, scratch metal, or chip gemstones.

Can I wear my jewelry 24/7?

Fine jewelry should be treated with care. We recommend taking off your pieces before sleeping, high-impact activities, or heavy chores to avoid catching prongs on fabrics, bending delicate links, or losing stones. Store your pieces individually in a lined jewelry box or pouch to prevent friction and scratches.

How long does custom fine jewelry last?

• Solid Gold: 10K, 14K, and 18K solid gold will never tarnish, rust, or fade. With routine professional cleaning and periodic prong inspection, solid gold pieces last generations.

• 925 Sterling Silver: Genuine silver naturally oxidizes over time when exposed to oxygen and humidity. Regular wear and gentle polishing with a microfiber jewelry cloth will keep it bright and tarnish-free.

Still Have Questions?

Our Dallas jewelry design team is available to assist you with custom quotes, diamond certifications, metal selections, or order updates:

• Email: dqpiecemaker@gmail.com

• Text: 214-952-0001

• Showroom: 2945 Walnut Hill Ln, #104C, Dallas, Texas 75229